Google faces class action lawsuit over "defective" Pixel phones

Share

Maybe this means that there's nothing the Visual Core can add to the Pixel's image quality, at least when using the Google Camera application.

"Despite its clear awareness of the Pixel defects, Google failed to disclose them or their associated problems to consumers prior to purchase and failed to provide an adequate remedy to consumers when the defects manifested", the complaint alleges. We are saying this because Google has now revealed that its Camera app in the second-gen Pixel smartphones doesn't use the Visual Core chip after all. HDR+ technology has always been available to users when they take photos from Pixel's native camera app. However, it was also expensive, lacked water resistance and optical image stabilization, and offered limited storage, as our sister site ZDNet noted. Apart from the rumors claiming that the next Pixel phone will come in three variants, it is also speculated that the upcoming smartphone will be released in October this year. Additionally, the faulty components rendered the much-touted Google Assistant AI helper useless.

At the time, a Google employee on the Pixel support forums stated that it might be caused by "a hairline crack in the solder connection on the audio codec", internal damage that might even be caused by simply dropping the phone a short distance.


Immediately after the phones were launched, hundreds of customers complained directly to Google of "severe microphone issues", according to the complaint. However, neither of the plaintiffs in the lawsuit got their phones repaired with Google under the standard warranty period. "Plaintiffs were consequently deprived of the benefit of their bargain, and seek relief through this action". In October previous year, some Pixel 2 XL users reported a number of issues right after launch, including faded colours and images burnt into the screen.

Owners of the original Pixel and Pixel XL smartphones are suing Google for failing to fix the smartphone family's persisting microphone issues.

Share