HP issues voluntary recall involving lithium-ion battery packs


The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation. One report of a minor injury involving a first degree burn to the hand has also been documented.

If you have a system that requires a new battery, HP will provide new batteries at no cost. "HP strongly recommends accepting Battery Safety Mode so that the notebook or mobile workstation can be safely used by connecting to an HP power adaptor". Affected batteries pose a fire threat and could burn users, so if you've bought such an HP device since late 2015, you should check to find out if you're impacted. It recalled HP ENVY, Compaq Presario and HP Pavilions in 2016 because of the possibility of their batteries overheating and the Chromebook 11's chargers, which were prone to bursting into flames. HP and its authorized service providers have also sold the faulty batteries as accessories and provided them as replacements. When this mode is enabled, the battery will be discharged and it will no longer charge until the mode is disabled.

Customers can visit HP's site to learn if their battery should be replaced.

The recall is only for the battery, not the computer itself. In the world of battery recalls, there is a very thin line between issue and crisis, and we count on companies to understand this delicate balance. Instead, HP has developed a BIOS update that will put the battery into a "battery safety mode".

According to the recall notice, the issues came to light after eight customers reported battery packs overheating or melting. If you own five or more affected notebooks, there will be an additional process to facilitate the exchange, HP said. Users will still be able to use the device if connected to an HP power adaptor.

To check whether a battery is affected, HP owners will need to download HP's battery validation utility, which runs the check in about 30 seconds.