Logitech is offering Harmony Link owners a free Hub following backlash


Owners of Logitech's Harmony Link, a device that enables a smartphone to act as a remote control, have been told it will stop working in March next year. "Your Harmony Link will no longer function after this date".

Logitech launched the Harmony Link in 2011.

The company offered Harmony Link owners a 35 percent discount on the purchase of a new Harmony Hub (its modern successor) but needless to say, that didn't sit well with loyal users. With more and more connected devices coming to market backed by services, sometimes that isn't always the case. However, there is a technology certificate license that will expire next March. Deliberately bricking those products while encouraging them to migrate to a newer model is, on the other hand, a considerably rarer thing to do - though consumers should be wary that with the rise of networked home electronics, companies can choose to turn off their tech at the flick of a button.

"Because the certificate that's expiring relates to security, we would be acting irresponsibly by continuing the service knowing its potential/future vulnerability".

Logitech is going to brick Harmony Link devices, turning them into expensive paperweights.

"The certificate will not be renewed as we are focusing resources on our current app-based remote, the Harmony Hub", Logi_WillWong wrote, suggesting Logitech is ending the life cycle of the Harmony Link to push users to its new product.

The free upgrade may placate recent purchasers of the Harmony Link but because of the short warranty, users who have owned the Harmony Link for as little as 91 days will still have to pay to upgrade to the Harmony Hub or be stuck with a device that no longer works.

However, owners shouldn't get their pitchforks out just yet, as the company is giving them a free upgrade to the Harmony Hub - after the backlash that took place, that is.

Logitech also defended its policy of censoring the words "class action lawsuit" in its support forums, replacing those words with asterisks, claiming the rule was not an attempt to silence angry customers, but rather an anti-spam tool.

Before this development, Logitech announced that it will kill off Link units on March 16, 2018 through a firmware update.