"We are aware of the customer's comments and we're reaching out to her to address the complaints", Anthony Black of Delta said, adding that the airline was still looking into the situation.
Delta Airlines has hit back at conservative commentator Ann Coulter after she unleashed a social media tirade in a row over seat reassignment on one of the airline's flights.
Following Delta flight 2852 from New York-LGA to West Palm Beach on July 15, political analyst Ann Coulter took to social media to complain about a seat mix-up she experienced. According to Delta, Coulter was initially given a window seat, but she modified it to an aisle seat within 24 hours of the flight's departure.
"'Why are you taking me out of the extra room seat I specifically booked, @Delta?'" Coulter tweeted alongside it. "'Flight attendant: "'I don't know". She also compared Delta employees to prison guards and the former East German secret police.
In a second photo, Coulter showed a woman seated in an aisle seat who she claims took her original seat.
The 55-year-old often slams liberals and people of colour for playing the "victim card."
Coulter went ballistic on social media after she was moved from the aisle seat on a flight from NY to Palm Beach, Florida, to a window seat in the same exit row. The airline further said it reassigned Coulter to another window seat on the same row to take in seating requests from other passengers.
"Just when you think it's safe to fly them again, the worst airline in America is STILL: @Delta", Coulter tweeted. All customers complied and the flight departed without incident.
Delta Air Lines explained there was confusion with seating assignments during boarding and a flight attendant asked passengers to move to the seats printed on their respective tickets. And we hold each other accountable when that does not happen.
On Sunday evening, Delta responded to Coulter on Twitter and said it will refund the $30 she had paid for the preferred seat.
"Delta expects mutual civility throughout the entire travel experience", the statement said. Then she insulted the passenger, calling her a "dachshund-legged woman".